Dedicated to your needs and available worldwide, our technical support is at your side. Our engineering team, working closely with our R&D department, delivers you its expertise on the whole PcVue range.
You need to migrate your application to the most recent version of PcVue or to evaluate the impact of some new cybersecurity requirements on an already deployed application? In analyzing your needs, they may also help you in the writing of new project specifications.
You want to get trained on PcVue? Check our training catalogue for our range of courses, from beginner to expert, to see what suits you best!
Our courses provide you with the necessary skills for the success of your project either at design or operation stages.
Looking for guidance? From requirement analysis to commissioning on-site, we can provide you complete support throughout your project lifecycle:
- Before quoting, we study the end users’ specification to define and validate the architecture and principles that are the best fit for the application.
- When starting the project, we assist you in designing application modeling and configuring users’ rights, multi-station architecture and archive units. And during development, we follow progress, validate good practice, and help you define the next steps.
- During FAT and SAT, we analyze the application and can be available on site with the final customer to answer queries.
Our service offer also covers maintenance, revamping, virtualization and networks as well as specific on-demand assistance.
Last year, our technical support engineers completed around 400 on-site missions, throughout the World, for our customers. Contact your sales engineer if you want to be one of them.
And if you are looking for useful tips and tricks and step by step articles to help you configure our products, visit our KB!